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This help guide is designed to answer some common questions and explain some of the main processes in Webation Active. When we refer to “Webation Active”, this means both “Active Business” and “Active School”.
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Custom Search
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Click on a link below and a video window will popup
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Written Documentation
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In this guide we will be referring to the Webation Active toolbar (which is displayed at the top when you login to your account) in order to navigate to certain areas.
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Click on a heading below to view written help instructions:
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10 Essentials
- How do I Login to my account?
- Do I have to use the Logout button, or can I just close the webpage?
- Why don’t I need to download any special software to use Webation Active?
- How can I access support if I get stuck?
- How do I set up email accounts?
- I don’t understand why the toolbar changes back after I select another tab?
- Do I need any specific software or hardware to run Webation Active?
- Can people who are looking at my website see my changes as I am making them?
- Help! I have clicked a button and nothing seems to be happening.
- Can I replace images in the actual template? What other custom changes can I make to the template?
Web Browser and OS (Mac / PC) Compatability
Find out which operating systems and web browsers are compatable with Webation Active (including Active Business and Active School).
Template Design
- How do I make changes to the pre-made templates?
- Can I change my template at any time?
- Will I lose information if I change my template?
Managing Pages
- How do I create a new page?
- How do I move a page?
- Where do I change page properties?
- Can I make pages only available to certain people?
Editing Pages
- How do I insert “stuff” on my page?
- How do I insert text?
- Why can I only choose from five fonts for body text?
- How do I insert images?
- How do I create a photo gallery?
- How do I get a calendar on my site?
- How do I put columns on my page?
- How do I make text wrap around an image?
- How do I link to a PDF? (or any other file)
- Can I save the changes I have made without publishing the site?
Online Shop
- Is there a product limit?
- How do I accept payments?
- How do I receive purchases?
- Can I print out orders for packing products?
- Do I need an SSL certificate?
- What about calculating shipping costs?
- Do I need a merchant account from a bank to accept credit cards?
- How many pictures can each product have?
- Can I have products options like color or size?
Email Accounts
- How do I edit, manage existing and add new email accounts?
- What are the email settings for my email software (ie. Microsoft Outlook)?
- How do I access Webmail?
My Account
- I pay monthly via credit card, how can I update / change my card details?
- How can I get a Tax Invoice?
- I don't want to pay by credit card, can you send me an invoice?
Custom Designs
- Creating your own custom design template
- Custom HTML tags and example templates
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